UniqTimes will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.
In the rare cases when a parcel is marked as delivered by the courier, but you have yet to receive it - UniqTimes will not cover the cost of reshipping the order.
Again, this only applies if the tracking details state that a delivery was made to the recipients address. In most cases, it is found that the delivery was made, but left in an unexpected location at a recipient's address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person - e.g. "left under table on back porch".
Yes. If you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 60 days from the moment you placed an order(the shipping fees will be payed by the costumer).
To return a product simply email us at email@example.com to receive the return instructions.
1. Send at firstname.lastname@example.org 2-3 pictures of the item(s) along with the reason for return within 14 days from receipt. Insert the order number in the email subject.
2. Once you receive the return address, you may ship the product(s) via a courier of your choice within 14 days of receiving the product. We suggest providing tracking number for any returns, as lost in return items are not eligible for reimbursements.
3. Once the item is returned at our warehouse you will receive a refund notification. Please allow 2-7 working days for the transaction to appear on your account.
The decision to reject your credit card payment is typically made by your card issuing bank (not by UniqTimes). To protect your security and privacy, your bank cannot provide detailed reasons for why your payment was declined to UniqTimes.
Because of this, you will need to contact your bank directly to solve most credit card related payment issues.
Top 7 reasons why credit card payments are rejected:
The transaction was blocked by the payment server because it didn’t pass all the risk checks
Incorrect CSC code entered (i.e., typically a 3 digit code located in the back of your card)